Testimonials

Ian commented that he was very happy with his service visit.  He said he had issues with his vehicle leaking oil but Graham had things under control and organised for this problem to be rectified.

Ian went on to say that he was ‘very impressed’ with Graham and found him to be very professional and understanding and always kept him informed of what was happening.

Ian asked if we would pass on a ‘big thank you’ to Graham and said he would recommend him to anyone.   He stated that Graham is a great asset to the Peter Warren Group.

Victor said when he comes in for a service he has no choice but to wait, which he has absolutely no complaints about, however on previous occasions Victor was always given the opportunity for a coffee from the coffee machine in CJD, as opposed to going to the Pavilion.

Victor said he is very pleased with this service as Dean (in E-business) offers any waiting customers a tea or coffee, which he said is a very nice touch and ‘adds to his service experience with PW’.

Victor went on to say that on the recent service visit the offer of a coffee was not available (as Dean was not in) but Brian did indicate where the Pavilion was next door and also gave him the opportunity of a lift home, on the basis that he would have to make his own way back.

Victor felt he needed to pass on these comments as he believes ‘the little things are what add to the customer service experience.’  

Amer would like PW Management to know how happy he was with Julian!  Amer said he was an ‘over eager customer’ who wanted to be kept informed all the time and Julian always called when he said he would.  Amer said this made the whole purchase experience much more pleasant.

Amer Kaled

                           Tel:                     **** *** ***                

                           Stock No.:           638***

                           Del. Date:           18 May 2008

                           S/Person:             Paddy

The customer has limited English and was speaking through her daughter to me.  She said she was very happy with her sales consultant who's assistance was second to none.